โ† Back to Home

Our Commitment to You

We believe that responsible gambling is essential to maintaining a safe and enjoyable gaming environment. Our commitment includes providing tools, resources, and support to help you maintain control over your gambling activities.

What We Do

  • Provide comprehensive responsible gambling tools and controls
  • Monitor player behavior for signs of problematic gambling
  • Offer easy access to professional support and counseling services
  • Ensure all staff are trained in responsible gambling practices
  • Comply with all Australian responsible gambling regulations
  • Regularly review and improve our responsible gambling measures

Age Verification

All players must be 18 years or older to participate in lottery games. We use robust age verification processes to ensure minors cannot access our services.

๐Ÿšจ Warning Signs of Problem Gambling

It's important to recognize the early warning signs of problem gambling. If you notice any of these behaviors in yourself or others, it may be time to seek help:

๐Ÿ’ฐ

Financial Signs

Spending more money than you can afford, borrowing money to gamble, or gambling to try to win back losses.

โฐ

Time-Related Signs

Spending increasing amounts of time gambling, neglecting work or family responsibilities, or losing track of time while gambling.

๐Ÿ˜ฐ

Emotional Signs

Feeling anxious when not gambling, gambling to escape problems, or becoming irritable when trying to cut down.

๐Ÿคฅ

Behavioral Signs

Lying about gambling activities, hiding gambling from family and friends, or chasing losses with bigger bets.

๐Ÿง  Gambling Self-Assessment Quiz

Answer these questions honestly to help evaluate your gambling habits:

1. Do you spend more time or money gambling than you can afford?

2. Do you feel restless or irritable when trying to cut down on gambling?

3. Do you gamble to escape from problems or feelings of sadness or anxiety?

๐Ÿ“Š Problem Gambling Statistics in Australia

2.1% of Australian adults experience gambling problems
7.2% are at moderate risk of gambling problems
6.7M Australians gamble regularly
$25B total annual gambling losses in Australia

Source: Australian Institute of Health and Welfare, 2023

๐Ÿ†˜ Need Immediate Help?

If you're in crisis or need immediate support, don't wait. Contact these services right now:

Crisis Support

13 11 14

Lifeline - 24/7

Gambling Help

1800 858 858

24/7 Support

Mental Health

1300 22 4636

Beyond Blue

๐Ÿ‘จโ€๐Ÿ‘ฉโ€๐Ÿ‘งโ€๐Ÿ‘ฆ Support for Family and Friends

Problem gambling doesn't just affect the individual - it impacts families, friends, and communities. If someone you care about has a gambling problem, here's how you can help:

How to Recognize the Signs

  • Unexplained financial difficulties or secretive behavior about money
  • Lying about whereabouts or gambling activities
  • Mood swings, anxiety, or depression related to gambling outcomes
  • Neglecting work, family, or social responsibilities
  • Borrowing money frequently or selling possessions
  • Spending excessive time on gambling websites or apps

How to Help

  • Approach the conversation with compassion and without judgment
  • Offer emotional support and encourage professional help
  • Avoid lending money or covering gambling debts
  • Take care of your own mental health and seek support if needed
  • Contact family support services for guidance and resources
  • Consider attending support groups for families affected by gambling

Resources for Families

The following organizations provide specific support for families and friends of problem gamblers:

  • GamAnon: Support groups for family and friends affected by gambling
  • Gambling Help Online: Family counseling and support services
  • Financial Counselling Australia: Help with gambling-related financial stress
  • Relationships Australia: Relationship counseling and family support

๐Ÿ† Industry Standards and Compliance

LottoFortuneFinder Australia adheres to the highest standards of responsible gambling practices and complies with all relevant Australian regulations:

Regulatory Compliance

  • Licensed and regulated by the Australian Communications and Media Authority (ACMA)
  • Compliant with the Interactive Gambling Act 2001
  • Adherent to state-specific responsible gambling codes of practice
  • Regular audits and assessments by independent third parties
  • Member of the Australian Lottery and Gaming Research Centre

Staff Training and Education

All LottoFortuneFinder Australia staff receive comprehensive training in:

  • Recognizing signs of problem gambling
  • Appropriate intervention techniques
  • Referral procedures to support services
  • Customer service approaches for vulnerable customers
  • Legal and ethical responsibilities in gambling operations

Continuous Improvement

We regularly review and enhance our responsible gambling measures based on:

  • Latest research in gambling harm prevention
  • Customer feedback and suggestions
  • Industry best practices and innovations
  • Regulatory guidance and recommendations
  • Collaboration with responsible gambling organizations

๐Ÿ“š Additional Resources

Expand your knowledge about responsible gambling with these valuable resources:

Educational Materials

  • Responsible Gambling Handbook: Comprehensive guide to safe gambling practices
  • Understanding Odds: Educational content about lottery odds and probability
  • Financial Management: Tips for budgeting and managing gambling expenses
  • Mental Health and Gambling: Information about the connection between mental health and gambling

Mobile Apps for Support

  • Gambling Harm Prevention App: Track spending and time, set limits
  • Mindfulness and Meditation Apps: Stress management and emotional regulation
  • Financial Tracking Apps: Monitor spending and create budgets
  • Crisis Support Apps: Immediate access to help and resources

Research and Studies

Stay informed with the latest research on gambling and its effects:

  • Australian Institute of Health and Welfare gambling statistics
  • Productivity Commission reports on gambling harm
  • University research on gambling behavior and prevention
  • International studies on responsible gambling practices