Privacy Policy

Last updated: January 15, 2025

1. Introduction

LottoFortuneFinder Pty Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website LottoFortuneFinder.com.au and use our lottery services.

By accessing our website and using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when registering for an account, purchasing lottery tickets, or contacting us. This may include:

  • Full name and date of birth
  • Email address and phone number
  • Residential address
  • Payment information (credit card details, bank account information)
  • Government-issued identification numbers (for age verification)
  • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

  • IP address and geolocation data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website addresses
  • Device identifiers and mobile network information

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To create and manage your account, process lottery ticket purchases, and facilitate prize distributions
  • Identity Verification: To verify your age and identity as required by Australian gambling regulations
  • Payment Processing: To process payments and prevent fraudulent transactions
  • Communication: To send you important service notifications, draw results, and promotional materials (with your consent)
  • Legal Compliance: To comply with applicable laws, regulations, and licensing requirements
  • Service Improvement: To analyze usage patterns and improve our website and services
  • Customer Support: To respond to your inquiries and provide technical support

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and providing our services, including:

  • Payment processors
  • Identity verification services
  • Cloud hosting providers
  • Email communication services
  • Customer support platforms

4.2 Legal Requirements

We may disclose your information when required to do so by law or in response to:

  • Court orders or legal proceedings
  • Government agency requests
  • Regulatory compliance requirements
  • Tax reporting obligations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure data storage with encrypted databases
  • Regular security audits and penetration testing
  • Access controls and employee training
  • PCI DSS compliance for payment card data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account information: Retained while your account is active and for 7 years after closure
  • Transaction records: Retained for 7 years for tax and regulatory compliance
  • Communication records: Retained for 3 years for customer service purposes
  • Marketing data: Retained until you opt out or for 2 years of inactivity

7. Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Opt-out: Unsubscribe from marketing communications at any time
  • Complaint: Lodge a complaint about our privacy practices

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

9. International Data Transfers

Your personal information is primarily stored and processed within Australia. In some cases, we may transfer your information to service providers located overseas. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.